Hours Per Week: 20
Type of Work: 0-2 years experience requiredWHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’. WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees. To be successful, you’ll need to possess: 1 + years related experience in a retail apparel environment, luxury retail experience is a plus; Proven ability to successfully lead a sales team; viewed as a leader among peers; Proven experience with POS management, daily banking procedures, and submitting timely reports; Strong organization, and problem solving skills; Passion for upholding an exceptional customer experience; Collaborate with others, yet be self-motivated; Available for varied weekly shifts, including weekends, closing and holidays. THE IMPACT YOU'LL HAVE This is an opportunity to shape our company’s future by: Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge; Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities; Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store; Assist store management in conducting new associate onboarding and trainings; Coaches associates on customer service fundamentals and provides positive feedback; Assists in resolving customer service matters; Oversees and delegates tasks to team to best maximize efficiency of store operations; Communicates individual and/or team performance feedback to store management; Ensure team receives scheduled breaks and/or meal periods; Creates an open outward communication on the sales floor; Ensure adherence to all company policies, procedures and guidelines; Perform opening and closing procedures, and any inventory duties as directed. SOUND LIKE YOU? APPLY NOW! We’d like to thank everyone who applies, but we can only contact applicants who are most qualified. Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.
Hours Per Week: 40
Type of Work: 2-5 years experience requiredDESCRIPTIONReporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.Through day to day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values: Wellness, Growth, Celebration, Greatness and Belonging.RESPONSIBILITIESContribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experienceGenerate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growthEnsure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community MembersUphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experienceTake a proactive and innovative approach to growing the business through community outreachInspire and uplift your team through coaching, collaboration and by embodying our core valuesChoose culture first in everything you do, with a commitment to personal growth and self-awarenessContributes to a team environment where all Team Members consistently experience a sense of belonging and inclusionAPPLICANT REQUIREMENTSLeadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successesRetail experiences - An expert in delivering experiences to Community MembersGetting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellnessProven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's sucessHustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of situation despite adversity; never gives upWellness persona - You're passionate about wellness and incorporates wellness into your everyday routineKEY RELATIONSHIPSReporting to the Store Manager